RETURNS & EXCHANGES

Your satisfaction is our goal. If you are unsatisfied with products you purchased from AOXOR, you can return your item(s). Please note that our return policy applies only to purchases from www.aoxor.com. If your item(s) were not purchased directly from our website, please initiate communication on the same platform as your original purchase.

RETURN & EXCHANGE POLICY
• Items purchased can be returned within 30 days of purchase.
• No Returns/Exchanges on sale/clearance items.
• We can NOT accept returns of bras, underwear, socks due to hygiene purposes.
• Please wear your own underwear underneath the returned items for hygiene reasons.
• Please ensure that the items are in the condition it was packaged and sent.
• Returned items must be new, unused and unwashed with clothing tags attached as original.
• The return is subject to denial if there are stains or excessive wrinkles.
• Items covered by animal/human hair or smells such as smoke, deodorant, cologne can NOT be accepted.
• We take no responsibility for returned items that do not reach us.
• Exchanges can only be accepted for the SAME item in a different size or color.
• If you’d like to exchange for different items, please return the items and place a new order for it.
• If your item is damaged or defective, please contact us with a photo attached and we will walk you through free return or exchange.

FREE EXCHANGE
• Method 1 – Use our automated system to create a paid postage label at no cost to you.
• Method 2 – Alternatively, you may ship your returns at your own cost in any manners you choose to:
  AOXOR Returns & Exchanges
  3993 Jewell St Unit B16 San Diego, CA 92109
  (Order Number: XXX )
• Please include original receipt or packing slip/order number that came with the item(s).
• Please include a note or contact us letting us know what you would like to exhcnage for.
• Exchanges will be processed within 7 business days of receipt of the items.

RETURN
• Method 1 – Use our automated system to create a paid postage label. Your refund will be debited $6.99 for using this service.
• Method 2 – Alternatively, you may ship your return at your own cost in any manners you choose to:
  AOXOR Returns & Exchanges
  3993 Jewell St Unit B16 San Diego, CA 92109
  (Order Number: XXX )
• Please include the original receipt or packing slip/order number that came with the item(s).

REFUNDS
• As soon as we receive the returned items and if there is no issue from the inspection, refunds will be processed and credited to the original method of payment. It typically takes 3 to 5 business days for the credit to appear on the buyer’s credit card statement. This depends on how long it takes the buyer’s bank to process the transaction.